> ## Documentation Index
> Fetch the complete documentation index at: https://docs.peeksee.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Report and review incidents

> Record a moment, select its audience, and find it again later.

Use incident reporting to keep a written record of something seen on camera. Your permissions determine which cameras and incident actions are available.

## Create a report

1. Open the camera and choose **Flag** to record the moment.
2. Check **When it happened**. Times are shown in your business's local timezone.
3. Enter the report details under **What happened**.
4. Choose **Team only**, or **Share with customers** and check the intended recipients. Your workspace may use a different word for customers.
5. Review the details and choose **Save team note** or the **Share with…** action.

If there are no eligible customers for the selected time, check the time or save an internal team note.

## Choose who should see a report

Keep a report internal when it is only for your team. For a customer-facing report, explicitly select the involved customers. Only the selected eligible customers receive the incident notification and can see the report.

Check each person carefully when a subject has several owners or contacts. Sharing the same subject or camera does not automatically add someone to the report's audience.

## Review a report

Open **Incidents** and use the camera filter to find the report. **Active** contains reports whose visibility window is still open; **Archive** contains reports whose window has ended.

Use **Watch this moment** to open the camera at the reported time. The video must still be retained and available to the viewer.

## When reports move to Archive

A report's active window follows the visit or camera access that covered the reported time. Early checkout, cancellation, revocation, or expiry can end customer visibility sooner. Reports without a bounded matching visit or access window archive seven days after creation.

An archived report retains its text, tags, author, and captured snapshot for authorized staff. Archiving a report does not preserve its video or extend recording retention.

## Keep access in mind

Customer access to a report and access to the camera's video are separate checks. Selecting recipients narrows who sees the report; it does not change what footage other customers are already authorized to watch.

Review [Recording settings](https://docs.peeksee.app/recordings/settings.md) if your team needs footage available for investigation after a visit ends.


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