> ## Documentation Index
> Fetch the complete documentation index at: https://docs.peeksee.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Watch recordings

> Find an earlier moment and understand gaps or limits in the timeline.

Recording must have been enabled and working at the time you want to review. Your permissions must also allow access to that camera and its recordings.

## Find a moment

1. Open the camera from **Live Cameras**, or use the relevant footage view in **Recordings**.
2. Use the player's timeline to choose a recorded time.
3. Wait for the footage to load, then play it.
4. Return to live when you have finished reviewing.

For an incident, use **Watch this moment** on the report to open the camera at the reported time.

## Understand missing footage

| What you see | What to check |
| - | - |
| No recording at a particular time | Was recording enabled and scheduled then? Was the camera connected? |
| Earlier history has disappeared | Visit-based cleanup, extra staff retention, camera limits, and available storage. |
| Live video works but replay does not | Recording status, gateway storage, and whether the selected time is still retained. |
| Staff can replay but a customer cannot | Customer replay setting, lookback limit, and the customer's active visit. |
| An incident exists but its video does not | Reports and footage have separate retention rules. |

A gap in the timeline does not become playable because a preview image or incident marker exists. Deleted recordings cannot be recovered by increasing retention afterward.

## Customer playback

Customers need current, active camera access. Their timeline is limited to their own visit and the configured replay lookback. Ending the visit can remove replay access even while staff still retain the footage.

See [Recording settings](https://docs.peeksee.app/recordings/settings.md) to change future recording behavior, or [Contact support](https://docs.peeksee.app/support.md) if retained footage should be available but will not play.


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