> ## Documentation Index
> Fetch the complete documentation index at: https://docs.peeksee.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Give us the details needed to investigate a Peeksee problem.

Business teams can email [hello@peeksee.app](mailto:hello@peeksee.app) or use the [contact page](https://peeksee.app/contact).

If you are a customer watching a business's cameras, contact that business first for invitations, visit times, and camera access. Its team controls those settings.

## What to include

* Your business name and portal address.
* The affected camera or gateway name, if relevant.
* What you were trying to do and the exact message you saw.
* When it happened, including your timezone.
* Whether it affects one viewer, one camera, or the whole location.
* Your browser and device, plus the troubleshooting steps you have tried.

A screenshot of the error can help. Remove customer information that is unrelated to the issue before sharing it.

## Keep credentials private

Do not send passwords, invitation links, gateway claim codes, access tokens, or video URLs that contain credentials. Support can begin with the names and error details above.

## Guides to try first

* [A camera will not play](https://docs.peeksee.app/troubleshooting/cameras.md).
* [Invitation and access troubleshooting](https://docs.peeksee.app/troubleshooting/access.md).
* [Missing recordings or replay](https://docs.peeksee.app/recordings/playback.md).


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