Check a camera’s live view and recognize when the connection needs attention.
Open Live Cameras in your business workspace. Your list reflects the cameras and locations your team permissions allow you to view.
Open a camera
Select a camera and wait for video to start. A still image can help identify the camera, but confirm moving video when checking whether live viewing works.Use the player’s controls to adjust the view. If recording and replay are available, the timeline lets you review earlier footage. Return to live when you want to see what is happening now.
When a camera is missing
Check that it has been added in Camera Setup, belongs to the intended location, and is visible to your team role. An owner or authorized administrator can review Team access.Customer camera lists are different: customers only see the cameras shared with them during an active viewing window.
When video stops
Check the gateway’s current status and the camera connection before changing sharing settings. If several cameras on one gateway stop at the same time, start with that gateway’s power and network connection.Use Camera troubleshooting for a step-by-step check. If live video works but earlier footage is missing, use Watch recordings.
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