Contact support

Business teams can email hello@peeksee.app or use the contact page. If you are a customer watching a business’s cameras, contact that business first for invitations, visit times, and camera access. Its team controls those settings.

What to include

• Your business name and portal address.
• The affected camera or gateway name, if relevant.
• What you were trying to do and the exact message you saw.
• When it happened, including your timezone.
• Whether it affects one viewer, one camera, or the whole location.
• Your browser and device, plus the troubleshooting steps you have tried.

A screenshot of the error can help. Remove customer information that is unrelated to the issue before sharing it.

Keep credentials private

Do not send passwords, invitation links, gateway claim codes, access tokens, or video URLs that contain credentials. Support can begin with the names and error details above.

Guides to try first

• A camera will not play.
• Invitation and access troubleshooting.
• Missing recordings or replay.