Watch recordings - Peeksee

Recording must have been enabled and working at the time you want to review. Your permissions must also allow access to that camera and its recordings.

Find a moment

Open the camera from Live Cameras, or use the relevant footage view in Recordings.
Use the player’s timeline to choose a recorded time.
Wait for the footage to load, then play it.
Return to live when you have finished reviewing.

For an incident, use Watch this moment on the report to open the camera at the reported time.

Understand missing footage

What you see	What to check
No recording at a particular time	Was recording enabled and scheduled then? Was the camera connected?
Earlier history has disappeared	Visit-based cleanup, extra staff retention, camera limits, and available storage.
Live video works but replay does not	Recording status, gateway storage, and whether the selected time is still retained.
Staff can replay but a customer cannot	Customer replay setting, lookback limit, and the customer’s active visit.
An incident exists but its video does not	Reports and footage have separate retention rules.

A gap in the timeline does not become playable because a preview image or incident marker exists. Deleted recordings cannot be recovered by increasing retention afterward.

Customer playback

Customers need current, active camera access. Their timeline is limited to their own visit and the configured replay lookback. Ending the visit can remove replay access even while staff still retain the footage. See Recording settings to change future recording behavior, or Contact support if retained footage should be available but will not play.