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Your workspace may call visits Reservations, Stays, or another business-specific name. Camera access follows the visit and its configured viewing window.

Create a visit

  1. Open the visits or reservations section and choose New visit, or the equivalent label.
  2. Select the customer and the pet, vehicle, project, or other subject.
  3. Choose the location and placement or camera zone where applicable.
  4. Set the visit’s start and end times. Check the business timezone.
  5. Review Cameras shared or Cameras to share and select the intended cameras.
  6. Save the visit. Use the check-in action when the visit begins if your workflow requires it.
Review the camera selection after changing the zone. The form can replace the selection with cameras from the new zone.

Change a visit

Edit the visit to change its times, location, or cameras. Review the access changes shown before saving. Moving a visit can change or end the cameras shared with the customer. Extend a visit before it ends when the customer needs more time. Footage that has already been deleted cannot be restored by extending the visit later.

Pause and resume

Use Pause access to temporarily stop viewing for a visit. Use Resume access when the customer should be able to watch again. The visit still needs to be within its allowed viewing window, and other portal or camera restrictions still apply. The page also offers actions that affect multiple visits. Read the confirmation carefully so you know which customers will lose or regain access.

End access

Checkout, cancellation, revocation, and expiry can end customer access. Check the confirmation and the resulting visit status. Customers need current, active access for both live video and recorded playback. Keeping footage longer for staff does not keep it available to the customer. See Recording settings.

Confirm what the customer sees

Ask the customer to open their portal during the viewing window. If cameras are missing, check the customer account, visit status, selected cameras, and any pauses. Troubleshoot access.