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You need a Peeksee business workspace, permission to manage cameras and customers, a compatible camera, and a computer that stays on the camera’s network.

1. Check your business details

Sign in to your business workspace. Open Business and check the business name and timezone. Use the words your team recognizes for customers, visits, and locations in Portal Settings. For businesses with several locations, decide which location owns the camera and the computer running Peeksee Connect.

2. Connect the camera network

Open Gateways and choose Add gateway. Follow the installation instructions for Windows, Linux, or Docker. Create the local administrator account and enter the claim code in Peeksee. Wait for the gateway to report online. See the installation guide for the full steps.

3. Add one camera

Open Camera Setup. Add a camera, select its gateway and location, and supply the camera’s connection details. Automatic discovery uses ONVIF; a camera video link uses RTSP. Connect a camera explains how to choose the right method.

4. Confirm live video

Open Live Cameras and select the camera. Wait until you see moving video. A saved camera record alone does not confirm that its video works. If video does not start, check the connection before inviting a customer.

5. Invite a customer and schedule a visit

Create a customer record using the email address they will use to sign in. Send or share their portal invitation. Then create a visit, choose its start and end times, and select the cameras to share. Follow Customers and invitations and Visits and camera access. A customer account and an active viewing window are both needed.

6. Confirm the customer experience

Have the customer accept the invitation and open their portal during the viewing window. Confirm that they can watch the selected camera. Check that they see only the cameras you intended to share. The setup checklist on Live Cameras, when shown, tracks gateway connection, camera setup, staff playback, customer invitation, scheduled access, and customer playback. Watching video completes the playback checks.

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